Experience & Terms and Conditions

Terms and Conditions

Making a reservation means you will agree to the following policies and regulations below.

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Until November 30th 2024, Check-In: 15:00 to 19:00 Check-out 11:00 Late Check-out 12:00

From December 1st 2024, Check-in from 14:00 to 19:00 Check-Out: 10:00 Late Check-out: 11:00

Late Check-out Fees: ¥3,300

After sunset, the forest road becomes dark and there is a risk of accidents, so please arrive by 7:00PM. If you have booked the Fireside Dinner, you must check in by 6:00PM. If your check-in time will be later than the estimated check-in time, which you will receive by email after booking, please be sure to contact us even on the day of your arrival.

If you are unable to check-in by 7:00pm without contacting us, the hotel facilities may be closed on the day and you may not be able to enter.

Please note that a cancellation fee will be charged in that case as well.

Late check-in is possible until 8:00pm if you do not use the bonfire.

(Additional charge for late check-in: 3,300 yen including tax)

Cancellation Policy:

• • Reservations that are cancelled 8 days or more from the date of arrival will received a full refund.
  • Reservations cancelled 7 days to 2 days prior to the date of arrival will receive a 50% refund.
  • Reservations cancelled 1 day or less prior to the date of arrival will receive no refund.
  • How to count days: The day before the arrival date is counted as one day before. It is in Japan time zone.

Special reasons for waiving cancellation fees

1. When the Japan Meteorological Agency issues a special warning equal to or above the warning level-3 (警戒レベル3相当) for Nago city on the day of check-in.

2. If the train/aircraft you plan to use on the day of check-in is eligible for cancellation fee exemption (no charge) due to a natural disaster.

3. When it is physically impossible to arrive at the hotel due to blockage of highways and major national roads that you plan to use on the day of check-in.

Things to check before reservation

• A person with age 9 and below cannot come or stay at the resort. A person with age 10 and above has to stay with her or his guardian at all times to avoid any risks.
• A valid photo ID must be presented at the time of check in for age verification.
• The maximum capacity is 6 people per group, including children. If you come with more people, you will be charged a penalty of 55,000 yen (tax included) per person.
• Communication regarding your stay is done by our operation team on the email, and we will not be able to respond to messages from our social media accounts.

Access to Treeful Treehouse  https://treeful.net/access/

Terms and Conditions for Accommodation Contract

Article 1 (Scope of Application, etc.)

• Accommodation contracts concluded by the Hotel with guests and contracts related thereto shall be governed by the provisions of these Terms and Conditions. Any matters not stipulated in these Terms and Conditions shall be governed by laws, regulations, or generally established customs.
• Notwithstanding the provisions of the preceding paragraph, in the event the Hotel agrees with the Special Clause, the Special Clause shall prevail to the extent not inconsistent with laws and customs.
• For the calculation of the period, the day immediately prior to the scheduled accommodation day shall be treated as one day prior to the scheduled accommodation day, and the time is counted in accordance with the Japan Standard Time.
• A person whose age is less than ten years on the first day of his/her scheduled accommodation day may not stay or accommodate at the Hotel.

Article 2 (Application for Accommodation Contract)

• A person who wishes to apply (check-in) for a hotel accommodation contract shall submit the following information to the hotel.
  • Name of a guest
  • Accommodation Date and Estimated Arrival Time
  • Accommodation charges (based on the basic accommodation charges as set out in Appendix Table 1 in principle)
  • Other matters deemed necessary by the Hotel.
• In the event a guest requests to continue staying beyond the period of lodging stipulated in Item 2 of the preceding clause while staying at the Hotel, the Hotel shall treat such request as an application for a new accommodation contract had been made at the time of such request.
• The maximum capacity of the Hotel, including children, is up to six persons per group. If the Hotel finds more than the number of persons agreed upon in the accommodation contract have accommodated or stayed without permission of the Hotel, the Hotel may cancel the accommodation contract in accordance with Article 7, and the Hotel may charge the total amount of 50,000 yen and taxes levied thereon for each excess of one person.
• A guest is expected to inform the Hotel how to get to the resort, as well as the arrival flight and arrival time if you are coming by plane at the time of booking. 
• As a general rule, check-in is accepted after 3:00 p.m. In addition, a guest shall notify the hotel of the necessity of dinner not later than seven days prior to the first day of the scheduled lodging day.

Article 3 (Establishment of Accommodation Contract, etc.)

• The accommodation contract shall be entered into and become effective when the Hotel accepts the application set forth in the preceding article. Provided, however, that this shall not apply if the Hotel proves that it has not given its consent.
• When an accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee (full accommodation fee) specified by the Hotel shall be paid at the time of reservation up to the amount of the basic accommodation fee for the entire accommodation period.
• The application fee paid shall first be appropriated to the accommodation fee to be finally paid by a guest, and in the event that the provisions of Articles 6 and 18 apply, the application fee shall be appropriated in the order of compensation with respect to the penalty, and a remaining amount, if any, shall be refunded upon payment of the fee in accordance with the provisions of Article 12.
• The accommodation contract shall cease to be effective if the application fee provided for in paragraph 2 above is not paid by the time of the online reservation pursuant to the provisions of the same paragraph. In the event the accommodation contract is canceled pursuant to the provisions of Article 6 and such cancellation is made prior to eight days prior to the first day of the scheduled accommodation day, the application fee shall be refunded in full to a guest. If such cancellation is made no later than two to seven days prior to the first day of the expected accommodation day, 50% of the application fee will be refunded. In addition, the application fee will not be refunded to a guest if the cancellation is made from one day prior to the scheduled accommodation day to the beginning of the accommodation day. In this section, the day prior to the scheduled arrival day shall be counted as one day before the scheduled arrival day, and the time is counted in accordance with the Japan Standard Time.

Article 4 (Special Provision For the Case Where Application Fee Is Not Required)

• Notwithstanding the provision of paragraph 2 of the preceding article, the Hotel may agree with the special agreement with a guest that, after the conclusion of the contract, the payment of the application fee set forth in the same paragraph is not be necessary to be paid.
• In the event the Hotel does not request the payment of the application fee provided for in paragraph (2) of the preceding article or does not specify the due date for the payment of the application fee when accepting the application for the accommodation contract, it should be deemed that the Hotel agrees with the special provisions provided for in the preceding paragraph.

Article 5 (Refusal to Conclude Accommodation Contract)

The Hotel may not accept the conclusion of an accommodation contract in the following cases:

(1) When the application for lodging is not in accordance with these Terms and Conditions.

(2) When there is no available room for guest room due to no vacancy.

(3) When it is found that a person who intends to stay is likely to engage in an act contrary to the provisions of laws and regulations, public order or morality with regard to accommodation.

(4) When a person who intends to stay in the Hotel is found to fall under any of the following (a) through (c):

(a)   Boryokudan (an Organized Crime Group Members) as prescribed in item 2 of Article 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “Boryokudan”), member of Boryokudan as prescribed in item 6 of Article 2 of the same Article (hereinafter referred to as “Boryokudan Members”), associate members of Boryokudan or Boryokudan related persons, and other anti-social forces.

(b)   If such person is related person of a legal person or other organization whose business activities is controlled by Boryokudan or a member of Boryokudan.

(c)    If such person is related person of a legal person any of whose officers falls under the category of Boryokudan personnel.

(5)  When a person who intends to stay makes remarks or acts that cause extreme inconvenience to other guests.

(6)  When it is clearly recognized that the person who intends to stay is an infectious disease patient.

(7)  When such person has committed an act of violent demanding in relation to the accommodation or has been requested to bear a burden beyond a reasonable limit.

(8)  When such person cannot stay at the Hotel due to a natural disaster, facility failure, or any other unavoidable reason.

Article 6 (Right of guests to cancel contracts)

• A guest may cancel the hotel accommodation contract by informing the Hotel accordingly.
• A guest must pay the cancellation fee specified by the Hotel for cancellation of the accommodation contract unless otherwise agreed to by the Hotel. Provided, however, that this provision shall not apply where the accommodation contract is cancelled more than eight days prior to the first day of the scheduled accommodation day.
• In the event a guest cancels all or part of the accommodation contract for a reason attributable to a guest (excluding the case where the Hotel has designated the due date for payment of the application fee in accordance with the provision of Paragraph 2 of Article 3 and the guest cancels the accommodation contract prior to the due date), the guest shall pay a penalty as stipulated in Appendix Table 2 to the Hotel. Provided, however, that in the event the Hotel agrees with the special agreement stipulated in Paragraph 1 of Article 4, this provision shall apply only when the Hotel notifies a guest of the obligation to pay the penalty in the event the guest cancels the accommodation contract at the time of the Hotel’s acceptance of the special agreement. The Hotel is entitled to deem the accommodation contract to be cancelled by a guest when a guest does not arrive at 20:00 (when the scheduled arrival time is informed in advance, when a guest does not arrive the Hotel at the time when three hours have passed) on the day of lodging without informing the Hotel in advance.
• Special grounds for exemption from cancellation fees

1. On the day of the check-in, the Meteorological Agency issues a special warning equivalent to or greater than Warning Level 3 in Nago City.
2. If the railway or aircraft scheduled to be used on the day of check-in becomes unavailable whereby a guest is exempted from cancellation charge of the railway or aircraft (no charge) due to natural disaster.
3. Physically unable to arrive at the Hotel, such as blockade of expressways or major national roads scheduled to be used on the check-in date.

Article 7 (Hotel’s Right to Terminate the Accommodation Contract)

• The Hotel may terminate the hotel accommodation contract in the following cases:

(1) When it is found that there is a risk that a guest will engage in an act that is contrary to the provisions of laws and regulations, public order, or morality with regard to the accommodation, or when it is found that the guest has engaged in said act.

(2) When the Accommodation Visitor is found to fall under any of the following (a) through (c):

(a)  Anti-social forces such as Boryokudan, Boryokudan members, Boryokudan associate members, or Boryokudanrelated persons

(b)  When a guest is a related person of a legal person whose business activity is controlled by Boryokudan or its member of Boryokudan

(c)   When a guest is a related person of a legal person any of whose officers falls under the category of Boryokudan personnel.

(3) When a guest makes a remarkable nuisance to other guests, such as causing excessive noise in the evening or night.

(4) When it is clearly recognized that the hotel guest is an infectious disease patient.

(5) When a person who intends to stay makes remarks or acts that cause extreme inconvenience to other guests.

(6) When a guest is unable to accommodate due to reasons attributable to force majeure, such as a natural disaster.

(7)  When a guest does not comply with the prohibited matters (limited to those necessary for fire prevention) set forth in the Rules of Use set forth by the hotel, such as other of tobacco, fire defense equipment, etc. in his/her bedroom.

(8) When it is found that more than the number agreed upon in the accommodation contract has been accommodated or staying in the hotel. In such case, the Hotel is entitled to charge the total of 50,000 yen and any tax imposed thereon per additional guest for one day stay to a guest who made the reservation.

*Pets are welcome at our resort, but they are not allowed in the guest rooms.

If pets are brought into the rooms, a cleaning fee of 55,000 yen will be charged.

If you agree to having your pets outdoors, you can bring it in for 15,000 yen per pet.

• In the event the hotel terminates the accommodation contract in accordance with the provisions of the preceding clause, the Hotel will not charge the fee for accommodation services, etc., for which the guests have not yet been provided.

Article 8 (Registration of Accommodation)

• A guests shall register the following items on the day of the accommodation and at the front desk of the Hotel.

(1) Name, age, gender, address, and occupation of guests

(2) Nationality, passport number, place of entry and date of entry in the case of a foreign guest

(3) Departure Date and Estimated Departure Time

(4) Other matters deemed necessary by the Hotel.

• In the event a guest intends to pay the charges stipulated in Article 12 by a method in lieu of currency, such as a traveler’s check, accommodation ticket, or credit card, the guest shall be required to present them at the time of registration stipulated in the preceding clause in advance.

Article 9 (Hours when a guest can use a guest room)

• A guest can use the guest room of the Hotel from 2:00 p.m. on certain day to 10:00 a.m. of the following day. Provided, however, that in the event a guest stays at the Hotel continuously, he/she may use it all day except the arrival and departure dates. Provided, however, that guests may extend the usage time (checkout time) by noon by paying the total of 3,300 yen and the amount equivalent to the consumption tax imposed thereon.
• Notwithstanding the provisions of the preceding paragraph, the Hotel may allow a guest to use a guest room outside the hours stipulated in the same paragraph. In this case, the following additional fee will be charged. The amount equivalent to the room fee shall be 70% of the basic accommodation charge.

(1) Up to three hours in excess, one-third of accommodation charge

(2) Up to six hours in excess, one-half of the accommodation charge

(3) 100% of the accommodation charge shall be paid in full for an excess of six hours or more.

Article 10 (Compliance with Use Regulations)

A guest shall comply with the usage regulations stipulated by the hotel and posted in the Hotel.

Article 11 (Service Hours)

• The main facilities of the Hotel shall be open during the following hours. Detailed business hours of other facilities shall be provided in pamphlets, notices at each location, and service directories in guest rooms.

(1) Service hours such as front cashier: 8:00 a.m. to 8:00 p.m.

(a) Gate limit

(b) Front-line service

(c) Exchange service

(2) Eating and drinking (facilities) service hours: 8:00 a.m. to 8:00 p.m.

(a) Breakfast

(b) Lunch

(c) Dinner

(d) Other Eating and Drinking

(3) Incidental service facility hours: 8:00 AM to 8:00 PM

• The hours set forth in the preceding clause may be changed on an ad hoc basis when unavoidable. In this case, we will notify it to a guest in an appropriate manner.

Article 12 (Payment of Accommodation Charge)

• The breakdown of accommodation charges to be paid by the guests shall be as stipulated in Appendix Table 1.
• Payment of accommodation charges, etc., as set forth in the preceding clause shall be made at the front desk at the time of departure of the guest or at the time of the hotel’s request by means of a currency or an alternative method, such as a travel check, accommodation ticket, credit card, etc., approved by the Hotel.
• In the event the Hotel makes guest rooms available and a guest did not use or stay at his or her discretion, the Hotel is still entitled to charge accommodation charges to a guest.

Article 13 (Hotel’s Responsibilities)

• The Hotel shall compensate a guest for any damage suffered by a guest in the course of the service of the accommodation contract or any contract related thereto, or failure of the Hotel to comply with such contract. Provided, however, that this provision shall not apply if the damage of a guest is not attributable to the Hotel.
• The Hotel is covered by Hotel Liability Insurance to deal with unexpected fire and/or other disasters.
• The Hotel shall not be liable in the event that a guest lost or left its own belongings within the territory of the Hotel.

Article 14 (Handling in Cases Where Contracted Guestrooms Cannot Be Provided)

• In the event the Hotel is unable to provide the guest with the room contracted, the Hotel will, upon the consent of a guest, arrange for other accommodation under the same conditions as possible.
• Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to provide assistance with other accommodation facilities, the Hotel shall pay an amount equivalent to the penalty to the guest, and the indemnity shall be appropriated to the amount of compensation for damages. Provided, however, that in the event there is no reason attributable to the Hotel that the room cannot be provided, the Hotel shall not be liable to pay compensation.

Article 15 (Handling of Deposited Goods, etc.)

• In the event of loss, damage, etc. to the goods or cash and valuables deposited by a guest at the front desk, the Hotel shall compensate for such damage, except in the event such loss or damage is due to force majeure. Provided, however, that in the event the Hotel requests to disclose the type and value of cash and valuables and the guest fails to do so, the Hotel shall compensate for such damages up to a limit of 0.1 million yen. The Hotel shall compensate for any loss or damage caused by willful misconduct or negligence of the Hotel to any property or cash brought into the Hotel or any valuables that were not deposited with the front desk. Provided, however, that the Hotel shall compensate for the damage up to 0.1 million yen in the event the Hotel was not informed of the type and value of such goods, etc. in advance, except for the case where the Hotel failed to do so intentionally or by gross negligence.

Article 16 (Custody of Baggage or Portable Belongings)

• If a guest’s baggage arrives at the Hotel prior to guest’s staying at the hotel, the Hotel is only responsible to keep it in custody when the Hotel consents to do so prior to arrival of a guest and will hand it over to a guest when a guest checks in at the front desk.
• In the event the guest’s baggage or personal belongings are left in the Hotel after the guest has checked out, and owner of such goods are identified, the Hotel will notify such owner and request instructions. Provided, however, that in the event that the owner does not give any instruction or the owner is unknown, the Hotel will retain it for seven days including the date of discovery and then submit it to the nearest police station.
• In the case of the preceding two paragraphs, the Hotel’s responsibility for the storage of the guest’s baggage or personal belongings shall be decided by a similar manner as provided in paragraph 1 of the preceding article in the case of paragraph 1 of this article, and paragraph 2 of the preceding article in the case of paragraph 2 of this article.

Article 17 (Responsibility for Parking)

If a guest uses the Hotel’s parking lot, the responsibility of the Hotel is to rent the place regardless of whether the key of the vehicle is deposited  or not and in no case the Hotel shall be responsible for the management of the vehicle. Provided, however, that in the event any damage is made intentionally or negligently by the Hotel in the management of the parking lot, the Hotel will be liable for such damage.

Article 18 (Responsibilities of a guest)

In the event the Hotel suffers any damage due to the intentional misconduct or negligence of a guest, such guest shall be liable to the Hotel for such damage.

Article 19 (Other Matters that Requires Attention)

• Cleaning

Because the Hotel intends to be a sustainable resort, the basic rules is that linens or towels will not be replaced during the stay. If a guest would like a new linen or towel, it is necessary to inform the staff of the Hotel accordingly.

• Amount of hot water available

Since the Hotel is a sustainable resort, the Hotel uses an eco-cute water heater (a water heater that boils water using electricity left over at night) to boil water. Guests can use approximately 450 liters of hot water in 24 hours. The heat of the air taken in by the heat pump unit raises the temperature of the water and keeps the hot water in the hot water storage tank. Eco Cute is said to be specialized in energy conservation among water heaters, and it is characterized by the use of air, a form of renewable energy.

• Settlement system

In order to stay at the hotel by using online settlement by a credit card, a guest will need to pay the basic accommodation fee in advance. If a guest wishes to purchase souvenirs at the hotel, the Hotel can accept payment by credit card at the hotel.

• Prohibition of smoking, damage, and lost objects

Treeful Treehouse is a non-smoking throughout the resort facility. If you wish to smoke, please use the designated smoking area.
Smoking is not permitted in the room, including all methods of smoking, both vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (electronic cigarettes or electronic cigarettes), and all electronic delivery systems including electronic cigarettes. If evidence of smoking is found in the hotel’s rooms, window ledges, stairs, entrances near reception, etc., the guest must pay the hotel a penalty of 55,000 yen and any taxes levied on it. 
In the event that our facility suffers damage due to a guest’s intentional or negligent behavior (including fires caused by smoking in resort facilities or inappropriate use of BBQ areas and hearths), the guest will be responsible for paying the damage to our facility. We will ask you to compensate us.

• Guest’s Obligation to Compensate for Damages and Fixtures, etc.

A guest is obliged to treat a room, buildings and all equipment and furniture carefully during his/her stay in the Hotel. In the event of damage or damage to the Hotel’s rooms, buildings and fixtures, a guest shall be obliged to immediately notify the Hotel’s staff accordingly. A guest is obliged to reimburse the Hotel for damage or damage to the room, building and fixtures of the Hotel.

The damage stipulated in this clause shall include the actual cost of service, furniture and fixtures, and the cost of round-trip taxis to the store where the equipment is to be repurchased.

The Hotel will check the condition of the Hotel’s rooms, buildings and all equipment and furniture after the guests check out until another guest checks in. In the event the damage to the Hotel as set forth in this clause is found, the Hotel shall claim compensation to a guest for such damage.

When a guest finds any damage to the Hotel’s room, building, and fixtures when entering into the Hotel’s room, the guest must immediately notify such damage to the Hotel.

• Exemption

The Hotel does not permit a guest to receive luggage or special deliveries at the Hotel. The Hotel shall not be responsible for the contents or storage of the luggage, etc. of a guest, even if it arrives at the Hotel.

• Kitchen Room Policy

A guest cannot cook in a room with strong-smelling ingredients. The Hotel will charge a maximum cleaning fee of 55,000 yen to a guest if cleaning is required due to the smell provided by a guest.

• Parking policy

A guest can park his/her car in front of the Hotel. By parking vehicles in the facilities of the Hotel, a guest (and his/her guests) will park on his/her own will. The Hotel shall not be responsible for or liable for any damage, accident or loss of the guest’s vehicle or personal property.

• Bringing Alcohol Drink

There is a charge of 2,500 yen per person for bringing alcohol into the fire side area, which is the restaurant inside Treeful. Soft drinks are not allowed to be brought in the fire side area. You are free to bring drinks into the AeroHouse for free.

• Physically handicapped guest

The Hotel is a barrier-free tree house where wheelchair guests can enjoy decks, but it is not a tree house for accommodation. Accordingly, physically handicapped guests can use the Hotel only when the Hotel is opened to visitors on special occasions. Guests will be informed of these dates on the website of the Hotel and/or through social media.

• Safety policy for guests

　　As part of the Hotel’s effort for guest’s safety, employees of the Hotel will not disclose the guest’s identity, room number, or presence to anyone other than the appropriate law enforcement agencies. This involves taking photos or delivering messages or indirect calls. It is the guest’s responsibility to tell the person who wants to call or visit his/her presence and room number. Safety cameras are used on the site and anyone on the site may be recorded.

Appended Table 1

Breakdown of Accommodation Fees, etc. (related to Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

• Total amount to be paid by a guest = 1 + 2 + 3

1. Basic accommodation charges (room charges (and room charges + food and beverages such as breakfast)

2. Additional fee (Additional eating and drinking, tours, merchandise sales, etc. (excluding those included in 1 above)

3. Taxes (Consumption tax)

Remarks

1 The basic accommodation charges are based on the rate list posted on the reservation website.

Staying at a Treehouse
Since the tree house is on natural trees, please be aware that there may be some rain leakage during heavy rain.