Terms Terms & Conditions / Cancellation Policy

• Please bring your own toothbrush and toothpaste. To protect the forest, we minimize disposable amenities. Please select a room from this link to check in-room amenities: https://treeful.net/en/room/
• Our resort is not suitable for guests who dislike insects or wildlife. As a facility themed around coexisting with nature, we do not use insecticides. Please check this link for our sustainability practices: https://treeful.net/company/#section1

• Sightseeing visits are not permitted. Non-staying guests are admitted only when using relaxation services or during specific events.
• Available for guests aged 10 and older only. Because our facilities are located at height, visits and stays for children under 10 years old are not permitted.

• Check-in hours are as follows. As forest roads become dark after sunset and pose a risk of accidents, please arrive by 7:00 PM.
• If you have booked a charcoal grill dinner, check-in is required by 6:00 PM. If you expect to arrive later than the estimated check-in time confirmed by email after booking, please be sure to contact us, even on the day of arrival.
• If you fail to check in by 7:00 PM without contacting us, hotel facilities for the day may be closed and entry may not be permitted.
  * Please note that cancellation fees will still apply in such cases.
• If you are not using the charcoal grill dinner, late check-in is available until 8:00 PM. (Late check-in fee: ¥3,300 including tax)

* During the additional 1 hour of late check-out, only the AeroHouse is available for use.

* Late check-out fee: ¥3,300

* Check-in after 7:00 PM is considered a late check-in, and guests will be charged a late check-in fee of ¥3,300.

• Guests aged 10 and older may stay, but must be accompanied by an adult at all times.
• Children aged 9 and under are not permitted to visit or stay at the resort.
• The maximum capacity is determined for each building set. Children are counted as 1 person, the same as adults. For example, accommodation sold as a set allows a maximum of 6 guests per group. If you arrive with more than the maximum capacity, a penalty fee of ¥55,000 per extra person will be charged.

• Check-in / check-out times and terms are the same as for overnight stays.
  Please be sure to review them before making a reservation.
• Please make your reservation as follows:
  1. Make a reservation through the booking system, as you would for a regular stay.
  2. Email us to let us know that you intend to use the property for space rental.

• The final reservation deadline for charcoal grill dinner is 4 days prior to the date of stay.
• If you book a charcoal grill dinner, check-in is required by 6:00 PM. Charcoal grill dinner start and end times are as shown in the table below.
• Out of consideration for other guests, all guests are requested to eat and drink inside their reserved treehouse or AeroHouse after 9:00 PM.

* Party Deck usage is also until 21:00

* Entry into the resort solely for sightseeing without a stay or dinner order is strictly prohibited.

• The Party Deck used for charcoal grill dinner is our resort's dining space. Please enjoy your meal while listening to the sounds of the forest.
• As this is a shared space used by guests from other rooms, please refrain from using speakers on the Party Deck.
• If Treeful staff determines that charcoal grilling is impossible due to weather such as strong winds or rain, ingredients will be provided for cooking indoors.

• An automated email sent after completing your booking contains a link to a questionnaire regarding your stay details. Please answer the questionnaire at least 7 days prior to your stay.
• If less than 4 days remain before your stay, we may not be able to accommodate requests for dinner or activities. Thank you for your understanding.

• Cancellation charges are as follows:

* Counting days: The day before the arrival date is counted as 1 day prior, with Japanese Standard Time (JST) as standard.

 

Booking sites such as Airbnb and Booking.com have different cancellation policies. Please check their respective reservation pages.

• When an emergency warning corresponding to Alert Level 3 or higher is issued by the Japan Meteorological Agency for Nago City on the check-in date
• When trains or flights scheduled for use on the check-in date become eligible for fee-free cancellations due to natural disasters
• When it is physically impossible to reach the resort due to closures of expressways or major national routes scheduled for use on the check-in date

• Cancellation fees are calculated using Japanese Standard Time (JST). For applicable fees, please refer to the detail page for each booked activity.
  View Activities Page
• If an activity is determined unable to take place due to typhoons, heavy rain, or strong winds, no cancellation fee will apply.
• Cancellation rules for space rental are identical to accommodation cancellation rules.

• You will be charged the following percentages of the total dinner order amount being cancelled:

Treeful Treehouse Sustainable Resort (collectively referring to the resort operated and owned by Treeful Co., Ltd.; hereinafter referred to as "the Hotel") recognizes its social responsibility as an enterprise handling personal information (having the meaning defined in Article 2 of the Act on the Protection of Personal Information) and Individual Numbers (having the meaning defined in Article 2, Paragraph 8 of the My Number Act) (hereinafter collectively referred to as "Personal Information, etc.") in services provided by the Hotel, and hereby establishes this Privacy Policy (hereinafter referred to as "this Policy") to comply with the Act on the Protection of Personal Information and other applicable laws, regulations, guidelines, etc.

In handling Personal Information, etc., the Hotel shall comply with the "Act on the Protection of Personal Information" (hereinafter referred to as the "Personal Information Protection Act"), the "Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures" (hereinafter referred to as the "My Number Act"), and other relevant laws, regulations, guidelines, and this Privacy Policy. Unless otherwise specified, definitions of terms in this Privacy Policy shall follow the definitions set forth in the Personal Information Protection Act and other relevant laws and regulations.

1. The Hotel shall acquire Personal Information, etc. by proper and fair means. Unless permitted as an exception by law, the Hotel shall explicitly state or announce the purpose of use to guests in advance, or promptly notify or announce it after acquisition. Please refer to "Purpose of Use" in the next section for the purposes of use announced in advance.

(2) The scope of Personal Information, etc. acquired by the Hotel shall not exceed the extent necessary to achieve the purpose of use.

(3) When acquiring sensitive personal information, the Hotel shall obtain the prior consent of the guest, unless permitted as an exception by laws and regulations.

The Hotel shall use personal information acquired from guests in accordance with the purposes of use set forth in the table below.

1. Purpose of contacting guests via mail, telephone, email, facsimile, or other means in connection with the use of the Hotel
2. Purpose of providing information regarding products and services offered by the Hotel
3. Purpose of internal business promotion within the Hotel, such as managing usage status (including provision to third parties with consent and provision associated with business outsourcing)
4. Purpose of performing analysis to improve the Hotel's services and products
5. Purpose of providing guidance regarding the Hotel's services and products
6. Other purposes equivalent to or closely related to each of the above purposes
7. When interacting with or making a reservation with the Hotel, your email address will be registered to our mailing list. Unsubscribing from the mailing list can easily be performed via sent emails.

The Hotel strives to keep guests' personal information accurate and up to date, and implements necessary and appropriate security control measures to protect it from unauthorized access, alteration, leakage, loss, and damage. Security control measures implemented by the Hotel include the following:

• Formulation of Basic Policy

To ensure proper handling of personal information, basic policies regarding compliance with relevant laws, regulations, and guidelines, as well as contact windows for inquiries, have been formulated.

• Establishment of Regulations Concerning Handling of Personal Information, etc.

Internal regulations have been established regarding handling methods at each stage, such as acquisition, use, storage, provision, and disposal.

• Organizational Security Control Measures

A person responsible for handling Personal Information, etc. has been appointed, and a reporting and contact system for incidents such as leakage has been established.

• Human Security Control Measures

Matters concerning proper handling of Personal Information, etc. are stated in employment regulations, and regular training is conducted.

• Physical Security Control Measures

Rules are established for carrying devices and electronic media handling Personal Information, etc. Additionally, locations storing Personal Information, etc. are restricted, and measures such as locking and room access restrictions are implemented.

• Technical Security Control Measures

Access control to Personal Information, etc. is implemented to restrict employees who can access it. Furthermore, systems to prevent unauthorized external access are introduced.

The Hotel may outsource all or part of the handling of personal information within the scope of the purpose of use for operations conducted by the Hotel. In such cases, the Hotel shall select contractors recognized as handling personal information properly, properly define security control, confidentiality, sub-outsourcing conditions, and other matters concerning the handling of personal information in outsourcing contracts, and perform necessary and appropriate supervision.

Except in the following cases or where disclosure is permitted under the Personal Information Protection Act or other laws and regulations, the Hotel shall not provide acquired Personal Information, etc. to third parties without prior consent of the guest.

1. When required by laws and regulations

(2) When necessary for the protection of human life, body, or property, and obtaining consent from the individual is difficult.

(3) When particularly necessary for improving public health or promoting the sound growth of children, and obtaining consent from the individual is difficult.

(4) When necessary to cooperate with a national agency, local government, or party entrusted by them in executing administrative affairs prescribed by laws and regulations, and obtaining consent from the individual risks impeding the execution of such affairs.

The Hotel may jointly use personal information entrusted by guests within the scope of the purpose of use in order to provide comprehensive services across the Hotel's group companies.

1. Scope of joint users

The Hotel and the Hotel's group companies

(2) Purpose of joint use

Same as "3. Purpose of Use" in this Policy

(3) Items of personal data to be jointly used

Name, address, date of birth, telephone number, and other items within the scope necessary for the purpose of joint use in (2) above

(4) Entity responsible for managing jointly used personal information

[Gala Inc. (6-12-18 Jingumae, Shibuya-ku, Tokyo; Representative: Satoru Kikugawa)]

The Hotel establishes retention periods for guests' Personal Information, etc. within the scope necessary for the purpose of use, and erases guests' Personal Information, etc. without delay after the expiration of the retention period or achievement of the purpose of use. However, this shall not apply in the following cases:

1. When required to be retained under provisions of laws and regulations

(2) When consent of the guest is obtained

When a guest requests disclosure of Personal Information, etc. pursuant to the provisions of the Personal Information Protection Act, the Hotel shall disclose it without delay after confirming that the request is made by the guest (if such Personal Information, etc. does not exist, a notification to that effect will be sent). However, this shall not apply if the Hotel is not obligated to disclose under the Personal Information Protection Act or other laws and regulations. If you wish to request disclosure of Personal Information, etc., please contact the Hotel's inquiry window, as you will need to follow procedures established by the Hotel.

1. When a guest requests correction of personal information under the provisions of the Personal Information Protection Act on the grounds that it is untrue, or requests suspension of use under the Personal Information Protection Act on the grounds that it is handled beyond the scope of publicly announced purposes of use, or makes other inquiries, the Hotel shall conduct necessary investigations without delay after confirming that the request is made by the guest, perform correction or suspension of use of Personal Information, etc. based on the results, and notify the guest accordingly. If a decision is made not to correct or suspend use based on reasonable grounds, the guest will be notified to that effect. If you wish to request correction or suspension of use of Personal Information, etc., please contact the Hotel's inquiry window, as you will need to follow procedures established by the Hotel.
2. When a guest requests erasure of personal information and the Hotel determines that the request must be met, the Hotel shall erase Personal Information, etc. after confirming that the request is made by the guest, and notify the guest accordingly. If you wish to request erasure of Personal Information, etc., please contact the Hotel's inquiry window, as you will need to follow procedures established by the Hotel.
3. If the Hotel is not obligated to perform correction, etc. or suspension of use, etc. under the Personal Information Protection Act or other laws and regulations, the provisions of the preceding two paragraphs shall not apply.

The Hotel shall review the operational status regarding the handling of guest information as appropriate in accordance with amendments to the Personal Information Protection Act, My Number Act, etc., strive for continuous improvement, and may amend this Policy as necessary. In the event of amendments, guests will be notified. However, in the case of amendments requiring guest consent under laws and regulations, consent shall be obtained by methods prescribed by the Hotel.

• Accommodation contracts and related agreements concluded between the Hotel and the guest shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by laws and regulations or generally established customs.
• When the Hotel enters into a special agreement to the extent that it does not violate laws, regulations, and customs, such special agreement shall prevail over the provisions of the preceding paragraph, notwithstanding the provisions of the preceding paragraph.
• Calculation of periods shall treat the day prior to the scheduled arrival date as 1 day prior, with Japanese Standard Time (JST) as standard.
• Persons who have not reached 10 years of age as of the first day of the scheduled stay cannot stay or visit the Hotel.

• A person who intends to apply for an accommodation contract (check-in) with the Hotel shall provide the Hotel with the following particulars:
  • Name of the guest(s)
  • Date of accommodation and estimated time of arrival
  • Accommodation charges (in principle, based on the Basic Accommodation Charges in Appended Table 1)
  • Other particulars deemed necessary by the Hotel
• When a guest requests during their stay to extend their accommodation beyond the date specified in Item 2 of the preceding paragraph, the Hotel shall process the request as a new application for an accommodation contract at the time such request is made.
• The maximum capacity of the Hotel is 6 persons per group, including children. If it is discovered that more guests than agreed upon in the accommodation contract are staying or visiting without authorization, the Hotel may cancel the accommodation contract pursuant to Article 7, and may charge the guest a penalty fee of ¥55,000 plus applicable taxes for each additional person exceeding the capacity limit.
• Guests shall inform the Hotel at the time of reservation regarding their preferred mode of transportation to the resort, and if arriving by plane, arrival flight details and arrival time. Guests wishing to reserve company-partnered taxis should also contact us after booking.
• In principle, check-in is accepted from 2:00 PM onwards. Requests regarding dinner requirements must be submitted to the Hotel at least 7 days prior to the first day of the scheduled stay.

• An accommodation contract shall be established when the Hotel accepts the application specified in the preceding Article. However, this shall not apply if the Hotel proves that it did not accept the application.
• When an accommodation contract is established pursuant to the preceding paragraph, the guest shall pay a deposit (full accommodation fee) designated by the Hotel, up to the total Basic Accommodation Charges for the entire stay, at the time of reservation.
• The deposit shall first be applied to the final accommodation charges payable by the guest. In events where the provisions of Article 6 and Article 18 apply, it shall be applied to penalty fees and then compensation damages in that order, and any remaining balance shall be refunded at the time of payment specified in Article 12.
• If the deposit specified in Paragraph 2 is not paid by the time of online reservation pursuant to the provisions of said paragraph, the accommodation contract shall lose its validity. When an accommodation contract is cancelled pursuant to Article 6 and such cancellation occurs more than 8 days prior to the first day of the scheduled stay, the deposit shall be fully refunded to the guest. When such cancellation occurs 2 to 7 days prior to the first day of the scheduled stay, 50% of the deposit shall be refunded. When cancellation occurs 1 day prior to or on the scheduled stay date, the deposit shall not be refunded. In this paragraph, the day prior to the scheduled arrival date is counted as 1 day prior, with Japanese Standard Time (JST) as standard.

• Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special agreement not requiring payment of the deposit specified in said paragraph after the contract has been established.
• When accepting an application for an accommodation contract, if the Hotel does not request payment of the deposit specified in Paragraph 2 of the preceding Article or does not specify a payment deadline for said deposit, it shall be treated as having agreed to the special agreement specified in the preceding paragraph.

The Hotel may refuse to conclude an accommodation contract in the following cases:

1. When the application for accommodation does not comply with these Terms and Conditions.
2. When guest rooms are unavailable due to full occupancy.
3. When a person intending to stay is deemed likely to commit acts violating laws, regulations, public order, or good morals in connection with accommodation.
4. When a person intending to stay is recognized as falling under (a) through (c) below:
   (a) An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unreasonable Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter "Organized Crime Group"), an organized crime group member as defined in Article 2, Item 6 of said Act (hereinafter "Organized Crime Group Member"), an associate member of an organized crime group, or an organized crime group affiliate, or other anti-social forces
   (b) A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member
   (c) A corporation whose officers include any person falling under an Organized Crime Group Member
5. When a person intending to stay behaves in a manner that causes significant annoyance to other guests.
6. When a person intending to stay is clearly recognized as having an infectious disease.
7. When violent demands are made regarding accommodation, or burdens exceeding reasonable limits are requested.
8. When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable circumstances.

• The guest may cancel the accommodation contract by notifying the Hotel.
• Unless the Hotel agrees otherwise, the guest shall pay specified cancellation fees upon cancelling the accommodation contract. However, this shall not apply if cancellation occurs more than 8 days prior to the first day of the scheduled stay.
• In the event that the guest cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding cases where the Hotel specified a payment deadline for the deposit under Article 3, Paragraph 2 and requested payment, and the guest cancelled prior to such payment), the Hotel shall charge penalty fees as set forth in Appended Table 2. However, if the Hotel agrees to a special agreement under Article 4, Paragraph 1, this shall apply only if the Hotel notified the guest of the obligation to pay penalty fees upon cancellation. If a guest fails to arrive by 8:00 PM on the arrival date without contacting the Hotel (or 3 hours after the estimated arrival time if explicitly stated in advance), the accommodation contract may be treated as having been cancelled by the guest.
• Special Circumstances Exempting Cancellation Fees:
  1. When an emergency warning corresponding to Alert Level 3 or higher is issued by the Japan Meteorological Agency for Nago City on the check-in date
  2. When trains or flights scheduled for use on the check-in date become eligible for fee-free cancellations due to natural disasters
  3. When it is physically impossible to reach the resort due to closures of expressways or major national routes scheduled for use on the check-in date

• The Hotel may cancel the accommodation contract in the following cases:

1. When the guest is deemed likely to commit or has committed acts violating laws, regulations, public order, or good morals regarding accommodation.
2. When the guest is recognized as falling under (a) through (c) below:
   (a) An Organized Crime Group, Organized Crime Group Member, associate member, affiliate, or other anti-social forces
   (b) A corporation or organization whose business activities are controlled by an Organized Crime Group or Member
   (c) A corporation whose officers include an Organized Crime Group Member
3. When the guest behaves in a manner causing significant annoyance to other guests, such as making excessive noise during the evening or night.
4. When the guest is clearly recognized as having an infectious disease.
5. When violent demands are made or unreasonable burdens are requested regarding accommodation.
6. When accommodation cannot be provided due to force majeure such as natural disasters.
7. When the guest fails to comply with prohibited matters specified in House Rules set by the Hotel (limited to fire prevention rules), such as smoking in bed or tampering with fire-fighting equipment.
8. When it is discovered that more guests than agreed upon in the accommodation contract are staying or visiting the Hotel.

• When the Hotel cancels the accommodation contract pursuant to the preceding paragraph, charges for accommodation services not yet provided shall not be billed.

Notice: In the following cases, immediate forced cancellation of reservations by Treeful Treehouse is possible:

* Subletting (or handing over to others) the property you rented. The number of guests staying at the hotel must match the number confirmed in the reservation. Requests for additional guest stays may be submitted.
* While up to 6 guests can originally stay, unauthorized extra guests incur a fee of ¥55,000 per night per person. If unconfirmed numbers stay at the resort, the resort reserves the right to cancel the booking.
* To protect equipment, maintain indoor hygiene, and show consideration for other staying guests, pets are strictly prohibited inside resort facilities. We sincerely apologize for the inconvenience, but should a pet be brought in contrary to this policy, an immediate special cleaning fee of ¥55,000 will be charged.
We appreciate your understanding and cooperation to ensure a comfortable stay for everyone.

* All guests are requested to respect neighbors' property and privacy, and avoid excessive noise between 10:00 PM and 8:00 AM. Parties with late-night noise are not permitted.
* The Hotel assumes no liability for personal items lost or forgotten within the resort grounds.

• Guests shall register the following particulars at the Hotel front desk on the day of stay:

1. Guest name, age, gender, address, and occupation
2. For foreign nationals, nationality, passport number, port of entry, and date of entry
3. Departure date and scheduled departure time
4. Other particulars deemed necessary by the Hotel

• Guests may occupy Hotel guest rooms from 1:00 PM to 10:00 AM the following morning. However, in consecutive stays, rooms may be occupied all day excluding arrival and departure dates. Guests may extend occupancy time (check-out time) until 11:00 AM by paying ¥3,300 plus applicable consumption tax.
• Notwithstanding the provisions of the preceding paragraph, the Hotel may permit occupancy beyond the specified hours. In such cases, additional charges equal to 70% of the basic room rate shall apply as follows:

• Business hours of major facilities of the Hotel are as follows. Detailed business hours of other facilities are guided via pamphlets, posted notices, in-room service directories, etc.

• Hours in the preceding paragraph may be temporarily changed when necessary and unavoidable. In such cases, notice will be provided by appropriate means.

• The breakdown of accommodation charges payable by the guest is as set forth in Appended Table 1.
• Payment of accommodation charges specified in the preceding paragraph shall be made at the front desk upon departure or when requested by the Hotel, in currency or alternative methods recognized by the Hotel such as traveler's checks, accommodation vouchers, or credit cards.
• Accommodation charges shall be billed even if the guest voluntarily chooses not to stay after the Hotel has provided guest rooms and made them available for use.

• The Hotel shall compensate for damages incurred by guests in performing or failing to perform accommodation contracts and related agreements. However, this shall not apply if damages are not due to reasons attributable to the Hotel.
• The Hotel is covered by Innkeeper's Liability Insurance to deal with unexpected emergencies such as fires.

• When the Hotel cannot provide contracted guest rooms, it shall arrange other accommodation under equivalent conditions as far as possible, with consent of the guest.
• If other accommodation cannot be arranged notwithstanding the preceding paragraph, the Hotel shall pay compensation equal to penalty fees to the guest, which shall be applied toward damages. However, if inability to provide guest rooms is not due to reasons attributable to the Hotel, compensation shall not be paid.

• When articles, cash, or valuables deposited at the front desk by guests are lost or damaged, the Hotel shall compensate for damages, except in cases of force majeure. However, for cash and valuables, if the Hotel requested explicit declaration of type and value and the guest failed to do so, compensation shall be limited to ¥100,000. When articles, cash, or valuables brought into the Hotel premises but not deposited at the front desk are lost or damaged due to intent or negligence of the Hotel, the Hotel shall compensate for damages. However, for items whose type and value were not declared in advance, compensation shall be limited to ¥100,000 unless there is intent or gross negligence on the part of the Hotel.

• When guest baggage arrives at the Hotel prior to stay, the Hotel shall take responsibility to store it only if agreed prior to arrival, and hand it to the guest upon check-in at the front desk.
• When guest baggage or belongings are left behind after check-out and the owner is identified, the Hotel shall contact the owner and request instructions. However, if no instructions are received or the owner cannot be identified, items will be stored for 7 days including the date of discovery, and then handed over to the nearest police station.
• Hotel liability regarding custody of guest baggage or belongings in the preceding two paragraphs shall be governed by Paragraph 1 of the preceding Article for Paragraph 1, and Paragraph 2 of said Article for Paragraph 2.

• When guests use the Hotel parking lot, regardless of whether vehicle keys are deposited, the Hotel merely lends parking space and does not assume management responsibility for the vehicle. However, if damages are caused due to intent or negligence of the Hotel in managing the parking lot, the Hotel shall assume liability for compensation.

• When the Hotel incurs damages due to intent or negligence of a guest, said guest shall compensate the Hotel for such damages.

Bringing Alcohol

A corkage fee of ¥2,500 per person applies when bringing alcohol to the charcoal grill area, which is Treeful's restaurant. Bringing soft drinks to the charcoal grill area is prohibited. Drinks may be brought into the AeroHouse freely.

Cleaning / Housekeeping

Because our Hotel is designed as a sustainable resort, our basic policy is not to change linens or towels during a stay. If you require fresh linens or towels, please inform our staff.

Hot Water Usage

Because our Hotel is a sustainable resort, water is heated using EcoCute water heaters (heaters that boil water using surplus late-night electricity). Guests may use approximately 450 liters of hot water per 24 hours. The system works by heating water using atmospheric heat extracted by a heat pump unit and maintaining temperature in a storage tank. EcoCute is considered highly energy-efficient among water heaters, featuring the use of renewable air energy.

Payment System

To stay at our Hotel using a credit card online, advance payment of basic accommodation charges is required. If you wish to purchase souvenirs at our Hotel, credit card payments are accepted on-site.

Non-smoking, Damage, Lost Property Policy

Treeful Treehouse is entirely non-smoking throughout resort facilities. Please use designated smoking areas when smoking. All methods of smoking, including vapes, vaporizers, vape pens, hookah pens, and electronic delivery systems including e-cigarettes, are prohibited in rooms. If evidence of smoking is found in Hotel rooms, window sills, stairs, or entrance areas near reception, guests shall pay a penalty fee of ¥55,000 plus applicable taxes to the Hotel. If the resort incurs damage due to intent or negligence of guests (including smoking inside resort facilities or fires caused by improper use of BBQ sites or sunken hearths), said guest shall compensate the facility for damages.

Guest Liability and Facilities / Equipment

During their stay at the Hotel, guests have a duty to handle rooms, buildings, and all equipment and furniture with care. In the event of damage or breakage to Hotel rooms, buildings, or equipment, guests must immediately notify Hotel staff. Guests are obligated to compensate the Hotel for any damage or breakage caused to Hotel rooms, buildings, or equipment.

Damages specified in this paragraph include repair costs, equipment replacement costs, and actual round-trip taxi fares to stores to repurchase equipment.
The Hotel checks the condition of rooms, buildings, equipment, and furniture after check-out before the next guest checks in. If damages specified herein are discovered, the Hotel shall request compensation from the guest for such damages.

If a guest discovers pre-existing damage or breakage upon entering a Hotel room, the guest must immediately notify the Hotel.

Disclaimer

The Hotel does not permit receipt of guest packages or special deliveries at the Hotel. Even if guest packages arrive at the Hotel, the Hotel assumes no responsibility for contents or storage.

Kitchen Room Policy

Guests may not cook using strong-smelling ingredients inside rooms. If cleaning is required due to odors generated by guests, the Hotel shall charge a cleaning fee of up to ¥55,000.

Parking Policy

You may park in front of the resort. By parking a vehicle at our facility, you (and your guests) park at your own discretion. The Hotel assumes no responsibility or liability for damage, accidents, or loss to vehicles or personal property.

Guests with Disabilities / Reduced Mobility

Our Hotel includes a barrier-free treehouse where wheelchair guests can enjoy the deck, but it is not a treehouse designed for overnight accommodation. Therefore, guests with reduced mobility may use the Hotel only on special occasions when the resort is opened to visitors. These dates will be announced on our website and social media.

Guest Safety Policy

As part of our commitment to guest safety, employees will not disclose guest identity, room number, or presence to anyone other than appropriate law enforcement authorities. This includes photography, messaging, or forwarding phone calls. It is the guest's responsibility to inform people wishing to call or visit regarding their presence and room number. Safety cameras are used on the premises, and anyone on site may be recorded.

Breakdown of Accommodation Charges, etc. (Ref. Article 2, Para. 1 & Article 12, Para. 1)

Basic Accommodation Charges are based on rate tables posted on the reservation website.

To preserve guest room facilities and equipment, our resort requests a credit card pre-authorization of ¥30,000 (temporary hold on credit limit) at check-in.
This is not an actual charge and will be automatically released after check-out if no issues are found.
Only in cases of significant damage or lost items may the required amount be charged.
We appreciate your understanding and cooperation.